The YMCA-YWCA of Winnipeg is committed to providing excellent service to all members, participants, employees, and volunteers. This commitment is based on the principles of independence, dignity, integration, and equal and equitable opportunity for people with disabilities. This policy has been created in compliance with the Standard Regulations under the Accessibility for Manitobans Act, 2013 (AMA) and the YMCA-YWCA is dedicated to fulfilling its current and ongoing obligations under the AMA and the Manitoba Human Rights Code, ensuring no discrimination takes place.  To know more about information, you can download the policy here.

Requesting Accessibility Accommodation

YMCA-YWCA of Winnipeg has a duty to inform the public and its employees that information is available through a communication support or accessible format and is committed to taking the appropriate steps to do so.

YMCA-YWCA of Winnipeg wants to make sure everyone can access and understand information. If you need services and resources in a different format, or help with communication, follow the steps below:

1. Identify the information or resource you need in an accessible format, or the type of communication support required.
2. Send your request through one of the following channels:

• Email: Send an email to win-accessibility@ymanitoba.ca with your name, contact information, and describe the accessible format or support you need.
• Phone: Call your local YMCA-YWCA Hub Manager at 204-832-7002 to make a request.
• In Writing: People & Culture Department, 3550 Portage Avenue, Winnipeg, Manitoba R3K 0Z8

3. After submitting your request, a team member will contact you to discuss the accessible format or communication support that best meets your needs.

YMCA-YWCA of Winnipeg will provide timely feedback to answer requests quickly. There is no extra charge for different formats or help with communication.

Website Accessibility

YMCA-YWCA of Winnipeg is committed to making its website content accessible to the widest possible audience. The Accessible Information and Communication Standard Regulation requires that newly published web content and content required to access government goods and services, meet World Wide Web Consortium (W3C) 2.1. Level AA Internet standards. If you have any questions about the accessibility of our website, complete connect with us.

Submit Accessibility Feedback

We appreciate feedback related to the accessibility of our services and information, which can include highlighting where we’re doing well, complaints or concerns, and/or feedback for improvement. Feedback can be shared through the following avenues:

• Send an email to win-accessibility@ymanitoba.ca with your name, contact information, and describe your feedback.
• To send accessibility feedback by mail, write a letter and send to People & Culture Department, 3550 Portage Avenue Winnipeg, Manitoba R3K 0Z8
• Call your local YMCA-YWCA Hub Manager at 204-832-7002 to share your feedback.

We value your ideas and are always working to make our areas a better place for everyone by providing services that are welcoming, inclusive and user-friendly.